BGMTech
AI Chatbot
JetPal Chatbot
Overview
JetPal is an AI-powered conversational assistant embedded directly into the Jets & Partners website. It provides instant responses to client inquiries about fleet availability, pricing estimates, booking procedures, and company services.
The chatbot understands natural language queries in English, French, and Arabic, and can seamlessly hand off complex requests to human agents. It operates 24/7, capturing leads and qualifying prospects even outside business hours.
Integrated with the booking engine API, JetPal can provide real-time availability checks and preliminary quotes directly in the conversation flow.
The Challenge
Jets & Partners was losing potential clients outside business hours when no one was available to answer inquiries. Response times during peak hours were also slow, leading to prospects leaving before getting quotes.
Our Solution
We developed an AI chatbot integrated with the Jets & Partners website and booking API. It handles common queries autonomously, qualifies leads, and escalates complex requests to human agents with full conversation context.
Key Features
Natural language understanding in English, French, and Arabic
Real-time fleet availability and pricing estimates
Seamless handoff to human agents with conversation history
24/7 lead capture and qualification
Integration with booking engine API
Tech Stack
PythonNext.js 14OpenAI APIWebSocketPostgreSQLRedisDockerRailway
Results
35% of inquiries resolved without human intervention
Average response time reduced from hours to seconds
Lead capture rate increased 25% outside business hours
Multilingual support expanded market reach